1. Personas
Provides strategic oversight of organisational change initiatives and ensures alignment with enterprise priorities. Strategic rather than operational, limited time, focused on outcomes and impact. Requires concise information and influences direction and prioritisation.
-
3.1.1. Personalised Homepage Content UX-001 Platform must deliver personalised homepage content based on user roles with different widgets, news, and quick links for 3700+ users.
-
3.2.1. News Content Management CONTENT-001 Platform must support creation and management of news content, including articles, images, tagging, categorisation, and scheduling.
-
3.2.4. Network Update Publishing CONTENT-004 Platform must support publishing and sharing concise updates and key information to network users.
-
2.2. High-Level Progress Overview US-SS-001 As a Senior Stakeholder I want to see high-level updates and key metrics related to the OCM initiative so that I can quickly understand progress and impact across NATO entities.
-
2.3. Concise Network Updates US-NP-001 As a Network Participant I want to receive concise updates and access key materials so that I can stay informed without investing significant time.
-
Leads or supports the implementation of organisational change initiatives within an entity, ensuring adoption of new processes, tools, and ways of working. Works across multiple projects and stakeholder groups, delivery-focused and time-constrained. Requires practical, actionable guidance. Often lacks a consistent OCM approach and coordinates between leadership, IT, and business stakeholders.
-
3.1.1. Personalised Homepage Content UX-001 Platform must deliver personalised homepage content based on user roles with different widgets, news, and quick links for 3700+ users.
-
3.1.2. Responsive Design UX-002 Platform must provide fully responsive design that adapts to all device sizes — desktop, tablet, and mobile — without a separate mobile site, optimised for performance.
-
3.1.3. Search and Filtering UX-003 Platform must provide search and filtering functionality to enable users to quickly locate relevant content and resources.
-
3.2.2. OCM Toolkit Repository CONTENT-002 Platform must provide a structured OCM toolkit with categorised templates and guidance to support implementation of change initiatives.
-
2.1. Access OCM Toolkit and Templates US-OCM-001 As an OCM Practitioner I want to quickly find relevant tools, templates, and guidance so that I can apply a consistent OCM approach without reinventing approaches across projects.
-
-
3.2.3. Cross-Entity Knowledge Sharing CONTENT-003 Platform must provide access to examples, practices, and case-based content from NATO entities to support knowledge sharing.
Designs, governs, and maintains the NATO Enterprise OCM approach and portal, ensuring consistency, quality, and scalability across entities. Responsible for enterprise-level OCM alignment. Owns methodology, tools, and governance. Balances strategic direction with practical usability and manages multiple stakeholders and priorities.
-
3.2.1. News Content Management CONTENT-001 Platform must support creation and management of news content, including articles, images, tagging, categorisation, and scheduling.
-
3.2.4. Network Update Publishing CONTENT-004 Platform must support publishing and sharing concise updates and key information to network users.
-
2.2. High-Level Progress Overview US-SS-001 As a Senior Stakeholder I want to see high-level updates and key metrics related to the OCM initiative so that I can quickly understand progress and impact across NATO entities.
-
2.3. Concise Network Updates US-NP-001 As a Network Participant I want to receive concise updates and access key materials so that I can stay informed without investing significant time.
-
Participates in the OCM network alongside primary responsibilities, with an interest in staying informed and exchanging experiences. Not dedicated to OCM full-time, limited availability, selective in engagement. Values relevance and efficiency and prefers lightweight interaction.
-
3.1.2. Responsive Design UX-002 Platform must provide fully responsive design that adapts to all device sizes — desktop, tablet, and mobile — without a separate mobile site, optimised for performance.
-
3.2.3. Cross-Entity Knowledge Sharing CONTENT-003 Platform must provide access to examples, practices, and case-based content from NATO entities to support knowledge sharing.
-
3.2.4. Network Update Publishing CONTENT-004 Platform must support publishing and sharing concise updates and key information to network users.
-
2.2. High-Level Progress Overview US-SS-001 As a Senior Stakeholder I want to see high-level updates and key metrics related to the OCM initiative so that I can quickly understand progress and impact across NATO entities.
-
2.3. Concise Network Updates US-NP-001 As a Network Participant I want to receive concise updates and access key materials so that I can stay informed without investing significant time.
-
-
3.2.5. Training Materials Library CONTENT-005 Platform must provide structured training materials aligned with OCM practices to support capability development.
-
2.4. Structured Training Materials US-HR-001 As an HR / Training Representative I want access to structured training materials so that I can support organisational change initiatives effectively.
-
Supports organisational change through training, people development, and capability building activities. People-focused role that supports but does not lead change. Works across multiple initiatives, needs structured guidance, and is involved in training delivery.
-
3.2.4. Network Update Publishing CONTENT-004 Platform must support publishing and sharing concise updates and key information to network users.
-
2.2. High-Level Progress Overview US-SS-001 As a Senior Stakeholder I want to see high-level updates and key metrics related to the OCM initiative so that I can quickly understand progress and impact across NATO entities.
-
2.3. Concise Network Updates US-NP-001 As a Network Participant I want to receive concise updates and access key materials so that I can stay informed without investing significant time.
-
-
3.2.5. Training Materials Library CONTENT-005 Platform must provide structured training materials aligned with OCM practices to support capability development.
-
2.4. Structured Training Materials US-HR-001 As an HR / Training Representative I want access to structured training materials so that I can support organisational change initiatives effectively.
-
2. User Stories
-
3.2.2. OCM Toolkit Repository CONTENT-002 Platform must provide a structured OCM toolkit with categorised templates and guidance to support implementation of change initiatives.
-
1.2. OCM Practitioner PERSONA-OCM-001 Leads or supports the implementation of organisational change initiatives within an entity, ensuring adoption of new processes, tools, and ways of working. Works across multiple projects and stakeholder groups, delivery-focused and time-constrained. Requires practical, actionable guidance. Often lacks a consistent OCM approach and coordinates between leadership, IT, and business stakeholders.
-
As an OCM Practitioner I want to quickly find relevant tools, templates, and guidance so that I can apply a consistent OCM approach without reinventing approaches across projects.
-
3.2.4. Network Update Publishing CONTENT-004 Platform must support publishing and sharing concise updates and key information to network users.
-
1.3. Central OCM Team PERSONA-OCM-002 Designs, governs, and maintains the NATO Enterprise OCM approach and portal, ensuring consistency, quality, and scalability across entities. Responsible for enterprise-level OCM alignment. Owns methodology, tools, and governance. Balances strategic direction with practical usability and manages multiple stakeholders and priorities.
-
1.1. Senior Stakeholder / Sponsor PERSONA-OCM-003 Provides strategic oversight of organisational change initiatives and ensures alignment with enterprise priorities. Strategic rather than operational, limited time, focused on outcomes and impact. Requires concise information and influences direction and prioritisation.
-
1.4. Network Participant (OCM Community of Interest) PERSONA-OCM-004 Participates in the OCM network alongside primary responsibilities, with an interest in staying informed and exchanging experiences. Not dedicated to OCM full-time, limited availability, selective in engagement. Values relevance and efficiency and prefers lightweight interaction.
-
1.5. HR / Training Representative PERSONA-OCM-005 Supports organisational change through training, people development, and capability building activities. People-focused role that supports but does not lead change. Works across multiple initiatives, needs structured guidance, and is involved in training delivery.
-
As a Senior Stakeholder I want to see high-level updates and key metrics related to the OCM initiative so that I can quickly understand progress and impact across NATO entities.
-
3.2.4. Network Update Publishing CONTENT-004 Platform must support publishing and sharing concise updates and key information to network users.
-
1.3. Central OCM Team PERSONA-OCM-002 Designs, governs, and maintains the NATO Enterprise OCM approach and portal, ensuring consistency, quality, and scalability across entities. Responsible for enterprise-level OCM alignment. Owns methodology, tools, and governance. Balances strategic direction with practical usability and manages multiple stakeholders and priorities.
-
1.1. Senior Stakeholder / Sponsor PERSONA-OCM-003 Provides strategic oversight of organisational change initiatives and ensures alignment with enterprise priorities. Strategic rather than operational, limited time, focused on outcomes and impact. Requires concise information and influences direction and prioritisation.
-
1.4. Network Participant (OCM Community of Interest) PERSONA-OCM-004 Participates in the OCM network alongside primary responsibilities, with an interest in staying informed and exchanging experiences. Not dedicated to OCM full-time, limited availability, selective in engagement. Values relevance and efficiency and prefers lightweight interaction.
-
1.5. HR / Training Representative PERSONA-OCM-005 Supports organisational change through training, people development, and capability building activities. People-focused role that supports but does not lead change. Works across multiple initiatives, needs structured guidance, and is involved in training delivery.
-
As a Network Participant I want to receive concise updates and access key materials so that I can stay informed without investing significant time.
-
3.2.5. Training Materials Library CONTENT-005 Platform must provide structured training materials aligned with OCM practices to support capability development.
-
1.5. HR / Training Representative PERSONA-OCM-005 Supports organisational change through training, people development, and capability building activities. People-focused role that supports but does not lead change. Works across multiple initiatives, needs structured guidance, and is involved in training delivery.
-
1.4. Network Participant (OCM Community of Interest) PERSONA-OCM-004 Participates in the OCM network alongside primary responsibilities, with an interest in staying informed and exchanging experiences. Not dedicated to OCM full-time, limited availability, selective in engagement. Values relevance and efficiency and prefers lightweight interaction.
-
As an HR / Training Representative I want access to structured training materials so that I can support organisational change initiatives effectively.
3. Requirements
3.1. User Experience
-
1.2. OCM Practitioner PERSONA-OCM-001 Leads or supports the implementation of organisational change initiatives within an entity, ensuring adoption of new processes, tools, and ways of working. Works across multiple projects and stakeholder groups, delivery-focused and time-constrained. Requires practical, actionable guidance. Often lacks a consistent OCM approach and coordinates between leadership, IT, and business stakeholders.
-
1.1. Senior Stakeholder / Sponsor PERSONA-OCM-003 Provides strategic oversight of organisational change initiatives and ensures alignment with enterprise priorities. Strategic rather than operational, limited time, focused on outcomes and impact. Requires concise information and influences direction and prioritisation.
Platform must deliver personalised homepage content based on user roles with different widgets, news, and quick links for 3700+ users.
-
1.2. OCM Practitioner PERSONA-OCM-001 Leads or supports the implementation of organisational change initiatives within an entity, ensuring adoption of new processes, tools, and ways of working. Works across multiple projects and stakeholder groups, delivery-focused and time-constrained. Requires practical, actionable guidance. Often lacks a consistent OCM approach and coordinates between leadership, IT, and business stakeholders.
-
1.4. Network Participant (OCM Community of Interest) PERSONA-OCM-004 Participates in the OCM network alongside primary responsibilities, with an interest in staying informed and exchanging experiences. Not dedicated to OCM full-time, limited availability, selective in engagement. Values relevance and efficiency and prefers lightweight interaction.
Platform must provide fully responsive design that adapts to all device sizes — desktop, tablet, and mobile — without a separate mobile site, optimised for performance.
-
1.2. OCM Practitioner PERSONA-OCM-001 Leads or supports the implementation of organisational change initiatives within an entity, ensuring adoption of new processes, tools, and ways of working. Works across multiple projects and stakeholder groups, delivery-focused and time-constrained. Requires practical, actionable guidance. Often lacks a consistent OCM approach and coordinates between leadership, IT, and business stakeholders.
Platform must provide search and filtering functionality to enable users to quickly locate relevant content and resources.
3.2. Content
-
1.3. Central OCM Team PERSONA-OCM-002 Designs, governs, and maintains the NATO Enterprise OCM approach and portal, ensuring consistency, quality, and scalability across entities. Responsible for enterprise-level OCM alignment. Owns methodology, tools, and governance. Balances strategic direction with practical usability and manages multiple stakeholders and priorities.
-
1.1. Senior Stakeholder / Sponsor PERSONA-OCM-003 Provides strategic oversight of organisational change initiatives and ensures alignment with enterprise priorities. Strategic rather than operational, limited time, focused on outcomes and impact. Requires concise information and influences direction and prioritisation.
Platform must support creation and management of news content, including articles, images, tagging, categorisation, and scheduling.
-
1.2. OCM Practitioner PERSONA-OCM-001 Leads or supports the implementation of organisational change initiatives within an entity, ensuring adoption of new processes, tools, and ways of working. Works across multiple projects and stakeholder groups, delivery-focused and time-constrained. Requires practical, actionable guidance. Often lacks a consistent OCM approach and coordinates between leadership, IT, and business stakeholders.
Platform must provide a structured OCM toolkit with categorised templates and guidance to support implementation of change initiatives.
-
2.1. Access OCM Toolkit and Templates US-OCM-001 As an OCM Practitioner I want to quickly find relevant tools, templates, and guidance so that I can apply a consistent OCM approach without reinventing approaches across projects.
-
1.2. OCM Practitioner PERSONA-OCM-001 Leads or supports the implementation of organisational change initiatives within an entity, ensuring adoption of new processes, tools, and ways of working. Works across multiple projects and stakeholder groups, delivery-focused and time-constrained. Requires practical, actionable guidance. Often lacks a consistent OCM approach and coordinates between leadership, IT, and business stakeholders.
-
1.4. Network Participant (OCM Community of Interest) PERSONA-OCM-004 Participates in the OCM network alongside primary responsibilities, with an interest in staying informed and exchanging experiences. Not dedicated to OCM full-time, limited availability, selective in engagement. Values relevance and efficiency and prefers lightweight interaction.
Platform must provide access to examples, practices, and case-based content from NATO entities to support knowledge sharing.
-
1.3. Central OCM Team PERSONA-OCM-002 Designs, governs, and maintains the NATO Enterprise OCM approach and portal, ensuring consistency, quality, and scalability across entities. Responsible for enterprise-level OCM alignment. Owns methodology, tools, and governance. Balances strategic direction with practical usability and manages multiple stakeholders and priorities.
-
1.1. Senior Stakeholder / Sponsor PERSONA-OCM-003 Provides strategic oversight of organisational change initiatives and ensures alignment with enterprise priorities. Strategic rather than operational, limited time, focused on outcomes and impact. Requires concise information and influences direction and prioritisation.
-
1.4. Network Participant (OCM Community of Interest) PERSONA-OCM-004 Participates in the OCM network alongside primary responsibilities, with an interest in staying informed and exchanging experiences. Not dedicated to OCM full-time, limited availability, selective in engagement. Values relevance and efficiency and prefers lightweight interaction.
-
1.5. HR / Training Representative PERSONA-OCM-005 Supports organisational change through training, people development, and capability building activities. People-focused role that supports but does not lead change. Works across multiple initiatives, needs structured guidance, and is involved in training delivery.
Platform must support publishing and sharing concise updates and key information to network users.
-
2.2. High-Level Progress Overview US-SS-001 As a Senior Stakeholder I want to see high-level updates and key metrics related to the OCM initiative so that I can quickly understand progress and impact across NATO entities.
-
2.3. Concise Network Updates US-NP-001 As a Network Participant I want to receive concise updates and access key materials so that I can stay informed without investing significant time.
-
1.5. HR / Training Representative PERSONA-OCM-005 Supports organisational change through training, people development, and capability building activities. People-focused role that supports but does not lead change. Works across multiple initiatives, needs structured guidance, and is involved in training delivery.
-
1.4. Network Participant (OCM Community of Interest) PERSONA-OCM-004 Participates in the OCM network alongside primary responsibilities, with an interest in staying informed and exchanging experiences. Not dedicated to OCM full-time, limited availability, selective in engagement. Values relevance and efficiency and prefers lightweight interaction.
Platform must provide structured training materials aligned with OCM practices to support capability development.
-
2.4. Structured Training Materials US-HR-001 As an HR / Training Representative I want access to structured training materials so that I can support organisational change initiatives effectively.